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Ticket Request Form

If you are a current customer of AILIE, Inc. and have any issues or questions about your service, please fill out the form below to submit a ticket to our support team.

Our dedicated support staff will contact you as soon as possible to address your concerns and help you find a solution.

If you are a franchisee owner, please provide us with the name and address of your franchise.

URGENCY: If this is an urgent matter, please text, email, or call your Account Manager or our customer service line at 1 (855) 683-1099. You are also welcome to use the form below to reach out and state why your request is urgent. 

Thank you for choosing AILIE, Inc. We value your business and are committed to providing top-notch support to ensure your success.

ADMIN SCHEDULE AND AVAILABILITY:

Admin is available Monday - Thursday, 9-7. Friday 8-12 noon.

 

These are the dates admin is closed:

12/21 - 1/2

4/24 - 5/6 

8/3 - 8/10 

11/23 - 11/31

NON-FRANCHISE LEAD TIME TO START AS OF 2/1/24:

Basic Websites: Two - Four Weeks

Complex Websites: One -Two Months (Depending on Complexity, It May Be A Longer Development Period).

Large Paper Collateral Or Digital Creative Projects: Two Weeks

(Rush Jobs Come With A Fee)

Small Website Change Requests: Three Days

Press Release Graphics: Five Business Days

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